Frequently Asked Questions
How long does shipping take?
Standard shipping takes 5 to 7 business days and costs $7.95. Expedited shipping takes 2 to 3 business days for $14.95. Orders over $75 ship free via standard shipping. All orders are processed within 1 to 2 business days before shipping.
Do you ship internationally?
Not at this time. We currently ship to all 50 US states and the District of Columbia only.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Refunds are processed within 5 to 7 business days after we receive your return. See our full Return & Refund Policy for details.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package. If you have not received a tracking email within 3 business days of placing your order, check your spam folder or contact us at support@coregoodsco.store.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, processed securely through our payment provider.
Are your products dishwasher safe?
Many of our products are dishwasher safe, including our stainless steel cookware, silicone utensils, and bakeware. Cast iron products and wooden items such as bamboo cutting boards should be hand-washed only. Check the product description for specific care instructions.
Do you offer gift cards?
Not at this time, but we are working on adding gift cards in the near future. Sign up for our email list to be the first to know when they become available.
How do I contact customer service?
Email us at support@coregoodsco.store any time. Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time, and we respond to every message within 24 to 48 hours.
What if my item arrives damaged?
We are sorry to hear that. Please email us at support@coregoodsco.store within 7 days of delivery with your order number and photos of the damage. We will replace the item at no cost to you, including shipping.
Can I change or cancel my order?
If your order has not yet shipped, we can usually make changes or cancel it. Contact us as soon as possible at support@coregoodsco.store with your order number. Once an order has shipped, it cannot be cancelled, but you can return it under our return policy.