Return & Refund Policy

Return & Refund Policy

We stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You have 30 days from the date of delivery to initiate a return. Items must be unused, in their original condition, and in the original packaging to be eligible.

How to Start a Return

1. Email us at support@coregoodsco.store with your order number and the reason for the return.
2. We will reply with a return authorization and shipping instructions within one business day.
3. Pack the item securely in its original packaging and ship it back using a trackable method.

Return Shipping

The customer is responsible for return shipping costs unless the item arrived defective or damaged. We recommend using a trackable shipping method, as we cannot process refunds for returns that do not reach us.

Refunds

Once we receive and inspect your return, we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method. Please allow an additional 3 to 5 business days for the refund to appear on your statement, depending on your card issuer.

Exchanges

Want a different size or item? We are happy to arrange an exchange. Email us and we will coordinate the swap.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 7 days of delivery with photos of the damage. We will replace the item at no cost to you, including shipping.

Non-Returnable Items

Items that have been used, items without original packaging, and gift cards are not eligible for return. No restocking fees apply to any eligible return.